İDEALKENT

Yazarlar: Nilüfer GÜRER, Bengi DEMİRCİ

Konular:Sosyal

DOI:10.31198/idealkent.681828

Anahtar Kelimeler:Local government,Municipal services,Socio-economic development

Özet: The aim of this study is to understand how the relationship between the citizens and the municipalities are affected by socio-economic and technological changes and to analyze whether the effect of these changes differ due to socio-economic development levels. In this regard, this study analyzes the type, quantity and method of interaction in the service demands made from the municipality according to different socio-economic development levels in the same municipal area. In this research, service demands made by the residents from the Muratpasa Municipality (Antalya) and their way of expressing these demands are analyzed according to four different socio-economic development zones. Frequency distribution of the data on the content/type of the demands of the residents and of the data on the method they prefer to communicate these demands are examined. Findings show that the number of demands made by the citizens increase as their socio-economic development level increases. Call center and information desk are the two most preferred/used channels for contacting the Municipality. While demands about environmental and social support issues are ranking high, it is seen that demands resulting from the frequently encountered economic and social urban changes (e.g. consumer society, ageing communities) are passed onto the local governments.

---