Journal of Tourism Intelligence and Smartness

Yazarlar: Cengiz GAZELOĞLU, Eren ERKILIÇ, Engin AYTEKİN

Konular:Otelcilik, Konaklama, Spor ve Turizm

Anahtar Kelimeler:Organizational Trust,Organizational Identification,Hotel Business Employees,Trabzon

Özet: It has been deemed as worthy by most of the researchers to examine the trust in the manager since it is an effective factor on employee behavior. In the previously conducted studies, the perception of trust in the manager takes its place as an independent variable among the organizational behavior issues. The employee perception of trust in the manager is among the issues of organizational behavior and may be effective in the emergence of the organizational identification behavior, which is a dependent variable. Therefore, it has been alleged that the trust perceptions of the hotel employees in the manager may have an impact on their organizational identification behavior. In this study, it has been aimed to determine the effect of trust perceptions employees in their managers working in the hotels certified by Ministry of Culture and Tourism in Trabzon on their organizational identification behaviors. To fulfill this goal, a total of 286 employees working in these mentioned hotels were surveyed. The obtained data were analyzed with the help of SPSS program. According to the findings of the study, there are significant differences between the trust perception of employees in their managers and organizational identification behaviors and the demographic characteristics of the employees. In addition, it was concluded that the trust perception of hotel employees in the hotel managers were effective on their organizational identification behavior.  

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