Current Proceedings on Technology

Current Proceedings on Technology

E-service websites quality measurement through a revised E-S-Qual

Yazarlar: Vahab Vahdat Zada, Samira Abbasi, Fateme Barazesh, ReisFarshid Abdi

Cilt 1 , Sayı - , 2012 , Sayfalar -

Konular:-

Anahtar Kelimeler:E-service Quality,E-S-QUAL,Web Site Quality Management

Özet: The growth of online business emerged variety of studies about customer’s satisfaction, trust, acceptance, technology readiness and etc. Most of scales do not provide a comprehensive assessment of web site’s service, though different researchers have proposed scales to measure websites’ attributes and efficiencies. This paper outlines a study that investigates and rescales the dimensions of E-S-QUAL model, proposed by Parasuraman, Zeithaml and Malhotra (2005), for websites which are merely offering E-service instead of selling goods. The other objective was to evaluate a university web site and its’ student satisfaction. For this purpose, data were collected through Iran Azad university web site. Brief modifications were done to E-S-QUAL model. Also, validity and reliability tests approved that the scale fitted to e-service.

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@article{2012, title={E-service websites quality measurement through a revised E-S-Qual}, volume={1}, number={0}, publisher={Current Proceedings on Technology }, author={Vahab Vahdat Zada, Samira Abbasi, Fateme Barazesh, ReisFarshid Abdi}, year={2012} }
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Vahab Vahdat Zada, Samira Abbasi, Fateme Barazesh, ReisFarshid Abdi. (2012). E-service websites quality measurement through a revised E-S-Qual (Vol. 1). Vol. 1. Current Proceedings on Technology .
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Vahab Vahdat Zada, Samira Abbasi, Fateme Barazesh, ReisFarshid Abdi. E-Service Websites Quality Measurement through a Revised E-S-Qual. no. 0, Current Proceedings on Technology , 2012.
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