Current Proceedings on Technology

Yazarlar: Mohammad Altarawneh, Haroon Altarwneh

Konular:-

Anahtar Kelimeler:E-banking,Critical Success Factors (CSFs),Systems Integration,Quick responsive products/services,Organizational flexibility,Services expansion and Enhance customer services

Özet: In this paper we examined the critical success factors that affect on e-banking in Jordanian firms based in the past literatures review . This paper is a presentation and discussion of the results of a questionnaire survey, which was conducted to investigate the Critical Success Factors (CSFs) in e-banking. we found the following factors that affect e-banking development like   the organizational factors, which are critical to the success of e-banking,. Different pieces of literature report different factors as key to success and generally based on subjective, perceptual data. A synthesis of existing literature is a basis for survey questions. The data was collected from Jordan based financial sector organizations who are offering their services on electronic channels, using questionnaires. The top factors found to be most critical for the success in e-banking are: quick responsive products/services, organizational flexibility, services expansion, systems integration and enhanced customer service. An important lesson from this research is that organizations need to view the e-banking initiative as a business critical area rather that just a technical issue. They need to give attention to internal integration, which may include channels, technology and business process integration, and improving the overall services to their customers.

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