Current Proceedings on Technology

Current Proceedings on Technology

Thinking-Understanding approach in IT maintenance domain automation

Yazarlar: Maxim Talanov, Alexander Toshchev, Andrey Krehov, Airat Khasianovd

Cilt 3 , Sayı - , 2013 , Sayfalar -

Konular:-

Anahtar Kelimeler:Intelligence,Natural Language Processing,Automation,Software Development,Automation

Özet: There is are a lot of applications in Software Engineering already created and most of them require maintenance of an IT personal, for example: bug fixing, change requests, etc (according to statistics). There are numbers of companies that work in IT outsourcing business model providing maintenance for software of third party companies. There are also a huge number of IT specialists that fix bugs every day or help user as IT support specialists (for example: remote software installation). In other words day-by-day they perform routine tasks. In this paper, we explore the idea of incident processing automation: starting with processing requests in natural language and ending with incident resolution. Our goal is to implement this automation approach using machine understanding mechanism. We like to reuse open-source solutions in our project, as much as we can. We use Minsky’s thinking model, from his book The Emotion machine*1+. Natural language processor is the RelEx .

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@article{2013, title={Thinking-Understanding approach in IT maintenance domain automation}, volume={3}, number={0}, publisher={Current Proceedings on Technology }, author={Maxim Talanov, Alexander Toshchev, Andrey Krehov,  Airat Khasianovd}, year={2013} }
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Maxim Talanov, Alexander Toshchev, Andrey Krehov,  Airat Khasianovd. (2013). Thinking-Understanding approach in IT maintenance domain automation (Vol. 3). Vol. 3. Current Proceedings on Technology .
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Maxim Talanov, Alexander Toshchev, Andrey Krehov,  Airat Khasianovd. Thinking-Understanding Approach in IT Maintenance Domain Automation. no. 0, Current Proceedings on Technology , 2013.
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