AJIT-e: Bilişim Teknolojileri Online Dergisi

Yazarlar: Sümeyra BOYDAK, Yusuf Yalçın İLERİ

Konular:Sosyal Bilimler, Disiplinler Arası

DOI:10.5824/ajite.2021.01.005.x

Anahtar Kelimeler:Website,Hospital,Internet Technologies,Health Management

Özet: Today, the ease of access to the internet and the cheaper and widespread use of internet access tools have led businesses to establish well-designed, living and constantly developing websites where they can present their corporate identity. Web sites have become the visible face of institutions. The first impressions of the visiting users about the institution and about the products and services offered by the institution are directly related to the quality of the websites. Information pollution, which increases as the Internet becomes widespread, has become a major problem especially for those who demand service in the health sector. At this point, the most important tool by which patients can get accurate, reliable and up-to-date information for health institutions is hospital websites. It is critical that hospital websites are designed in a user-friendly, easily accessible and understandable manner, have an interactive structure, and provide up-to-date information that patients need.The aim of this study is to examine the usability, access quality, performance, up-to-dateness, technical infrastructure and social dimension of government and private hospital websites in Turkey. The sample of the study includes 252 hospital websites of Turkey's Marmara, Central Anatolia, Aegean, Mediterranean, Southeast Anatolia, the Black Sea and Eastern Anatolia regions. Hospital websites were analyzed over 22 criteria under 6 main dimensions, using a software that uses search engine optimization algorithms. Despite getting more satisfactory research results for especially private hospital websites, results present that hospital websites in Turkey need significant improvement on the timeliness, social dimension, visuality and content quality.

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