Business & Management Studies: An International Journal

Yazarlar: Serap Benligiray, Duygu Yetgin

Konular:-

Anahtar Kelimeler:Tour guiding,Economic anxiety,Affective occupational commitment,Emotional exhaustion,Turkey Turist Rehberliği,Ekonomik Kaygı,Duygusal Mesleki Bağlılık,Duygusal Tükenmişlik,Türkiye

Özet: This study aims to examine whether emotional exhaustion has a mediating role in the effect of economic anxiety of tour guides on their affective occupational commitment. The research sample included 370 tour guides in Turkey. The data were collected through the questionnaire method. The collected data were analyzed using the IBM SPSS 22 and Process v3.3 macro extension. The mediating role of emotional exhaustion between economic anxiety and affective occupational commitment was calculated via the Bootstrapping procedure. It was found that there was a weak negative relationship between economic anxiety and affective occupational commitment, a positive relationship between economic anxiety and emotional exhaustion, and a negative relationship between affective occupational commitment and emotional exhaustion. Thus, emotional exhaustion reduces affective occupational commitment levels, and emotional exhaustion has a partial mediating role between economic anxiety and affective occupational commitment. This study is expected to raise awareness in tour guides, attract those who employ tour guides, and contribute to the relevant literature.

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