Business & Management Studies: An International Journal

Yazarlar: Yahya FİDAN, Güner ÇÖL, Selçuk YURTSEVER

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Özet: It’s known that there has been a continuous change in the education services both in Turkey and in the world in recent years. In this sense, it has been observed that the universities have adopted a student-oriented (customer-oriented) service mentality and have been in struggle for providing correct, rapid, trustable and comfortable services. This research seeks to analyze the corporate reputation evaluations of students who are the internal stakeholders of educational organizations, and to find out whether there is a difference between individual evaluations of corporate reputation. In this research, the Corporate Reputation Scale developed by Fombrun and his colleagues has been used. The universe of the research is all the students being educated in Karabük University. While sampling from this universe, the Layered-Sampling method which is one of the sampling methods with probability has been used. For the analysis of the data, SPSS (Statistical Package for the Social Sciences) version 18.0 has been used. Multivariate Analysis of Variance (MANOVA) was applied to the data obtained by questionnaire. MANOVA analysis has been used to check whether there is a difference about the corporate reputation of Karabuk University, considering the demographic and educational information regarding the students.

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