Üniversite Araştırmaları Dergisi

Yazarlar: Metin KAYA

Konular:Sosyal

DOI:10.32329/uad.796149

Anahtar Kelimeler:Higher education ombudsman; organizational ombudsman; ombudsman

Özet: With the development of classical ombudsman institutions, organizational ombudsman offices are also developing. Since the beginning of the 1960s, organizational ombudsman offices have become widespread in large enterprises, public service institutions and especially higher education institutions. In this study, it is aimed to examine the roles, functions and historical development of organizational ombudsman offices in the context of higher education institutions. For this purpose, literature review method has been used. The literature review was carried out on ULAKBİM, ERİC, Scopus and Google Scholar data search bases. As a result, it can be said that higher education ombudsman varies because each country has different higher education structure. The purpose, organizational structure, financing and scope of higher education ombudsman offices in worldwide should be investigated. Taking into account the characteristics of the structure of higher education in Turkey, organizational ombudsman model should be developed.

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