Uluslararası Sosyal Bilimler Dergisi

Yazarlar: Opusunju Michael Isaac , Mura Akyüz, Jiya Ndalo Santeli

Konular:

Anahtar Kelimeler:Remanufacture,Customer Satisfaction,Repair,Customers Perceive value and Cleaning

Özet: The study assesses remanufacture and customer satisfaction with a particular reference to Automobile Industry in Nigeria. One of the problems is that Automobile Industry in Nigeria hardly develop skills in Nigeria to repair, dismantle, replace and clean used cars or accident cars to actually looked like the original cars to satisfy customers in terms of customer perceive value, customer perceive end result and customer perceive quality. The study used theoretical or conceptual issues and grounded in published research literature and used secondary sources in the form of a desk survey. The study concludes that remanufactured cars contribute to customer satisfaction in Automobile Industry in Nigeria. The study also concludes that remanufactured such as dismantling, repairing, cleaning and replacing can contribute to customers perceive values, customers perceive end result and customers perceive quality in Automobile Industry in Nigeria. The study therefore recommends that Automobile Industry should remanufacture their product in Nigeria to resemble the original product. They should dismantle the product correctly which will actually contribute to customers satisfaction in terms of customers perceive value, customer perceive end results and customer perceive quality.

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