Journal of Yaşar University

Yazarlar: NESLİHAN SERÇEOĞLU

Konular:-

DOI:10.19168/jyu.89213

Anahtar Kelimeler:Service Orientation / Customer Orientation,Personality Traits.

Özet: The leading product that hospitality constituting an important element of tourism sector offers is service. Offering a qualified service by hospitality is possible merely via agility of human resources employed. For that reason, in this sector where human serves to human, transactors must be individuals who tend to serve. And the aim of this study is to seek the effect of characterictics of employees who work in hospitality on service orientation. Workers of hospitality operating in Erzurum comprise the system of the research. Hypoteses developed fort he study were tested by means of analyses applied to survey data that were obtained from workers of 11 hospitality. In order to determine the survey validity, a factor analyse was applied to randering of services tendendy scale and collected under a factor. By all means except for emotional balance, a positive and remarkable relationship between the characteristics comprising the main problematic of the research and service orientation was reached.

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