Journal of Yaşar University

Yazarlar: Sevket YIRIK, Deniz OREN, Remziye EKICI

Konular:-

DOI:10.19168/jyu.21605

Anahtar Kelimeler:Otel Personeli,Örgütsel Stres,Örgütsel Tükenmişlik,Demografik Değişkenler,Turizm

Özet: The present study emphasizes the concepts of stress and organizational stress which are the main concepts constituting theoretical foundation of the research; evaluates influences of stress on organization; discusses the concept of organizational burnout as well as its subdimensions; and analyses organizational stress and burnout levels of mid level managers based on demographic variables. The purpose of this study is to examine the relationship between organizational stress and organizational burnout levels of mid level managers of four and five star hotel businesses based on demographic variables. Survey has been conducted on 445 employees of four and five star hotels operating in Alanya. Frequency distributions have been examined in order to determine personal characteristics of mid level managers of four and five star hotels within the scope of evaluation of data. The descriptive statistics of total points obtained from the scales have been analyzed in order to determine organizational stress and burnout levels and correspondence of total points to normal distribution has been analyzed byKolmogorov-Smirnov. In our study, a high level relationship between organizational stress and emotional exhaustion and also organizational stress and cynicism has been observed in the age group of 34-41 of mid level managers. Mid level managers who worked in the sector for more than 13 years have been observed to have high levels of organizational stress, emotional exhaustion and cynicism

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