Journal of Yaşar University

Journal of Yaşar University

Emotional Labor of Tourist Guides: How Does It Affect Their Job Satisfaction and Burnout Levels?

Yazarlar: Feray İRİGÜLER, Mehmet GÜLER

Cilt 11 , Sayı 42 , 2016 , Sayfalar 113 - 123

Konular:-

DOI:10.19168/jyu.28146

Anahtar Kelimeler:Turist Rehberliği,Duygusal Emek,İş Doyumu,Tükenmişlik

Özet: A multi-task profession requiring multi-faceted responsibilities in a multi-component job setting, tourist guiding comprises complicated and multivariate roles composed of different kinds of unrelated roles and sub-roles, where above all, the establishment of strong face-to-face relations with guests necessitate the regulation, management and adjustment of emotions in a service intensive business environment that is in ongoing expansion and competition, all contributing to emotional burden of tourist guides. If the actually felt emotions by the employees are not incompatible with the emotions that are displayed, various negative results ensue. The purpose of this study is to examine the use of emotional labor and outcomes of emotional labor here being job satisfaction and burnout, using a quantitative method, in the context of the tour guiding industry in Turkey followed by recommendations for practice.

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Sonuçların tamamını görmek için Asos İndeks'e üye bir üniversite ağından erişim sağlamalısınız. Kurumunuzun üye olması veya kurumunuza ücretsiz deneme erişimi sağlanması için Kütüphane ve Dokümantasyon Daire Başkanlığı ile iletişim kurabilirsiniz.
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@article{2016, title={Emotional Labor of Tourist Guides: How Does It Affect Their Job Satisfaction and Burnout Levels?}, volume={11}, number={42}, publisher={Journal of Yaşar University}, author={Feray İRİGÜLER,Mehmet GÜLER}, year={2016}, pages={113–123} }
APA
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Feray İRİGÜLER,Mehmet GÜLER. (2016). Emotional Labor of Tourist Guides: How Does It Affect Their Job Satisfaction and Burnout Levels? (Vol. 11, pp. 113–123). Vol. 11, pp. 113–123. Journal of Yaşar University.
MLA
KOPYALA
Feray İRİGÜLER,Mehmet GÜLER. Emotional Labor of Tourist Guides: How Does It Affect Their Job Satisfaction and Burnout Levels? no. 42, Journal of Yaşar University, 2016, pp. 113–23.
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