Siyaset Ekonomi ve Yönetim Araştırmaları Dergisi

Yazarlar: Aykut Hamit TURAN, Ahmet ÜNSEL

Konular:-

Anahtar Kelimeler:Dormitory Satisfaction and Expectations,Survey,Namık Kemal University

Özet: In this study, the assessment of satisfactions and expectations of students residing Namık Kemal University, Ayşe Menger Girl’s Dormitory has been performed to enhance service levels at the facility. All residents of the Ayşe Menger Girl’s Dormitory has participated the study. In the process of assessment of the satisfaction levels and expectations of the dormitory residents, the original survey instrument that was developed by the authors has been employed. The main contribution of this study is the evaluation process discussed in the article in detail and fully presented survey instrument as an attachment. “Student Expectations and Satisfaction Survey” developed during the study period could be a good example for other similar studies or projects

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