Anadolu Bil Meslek Yüksekokulu Dergisi

Yazarlar: Ali Emre YILDIRIM, Nurhan TALEBİ

Konular:-

Anahtar Kelimeler:Customer,Customer satisfaction,Civil air transport sector

Özet: The reasons for the existence of enterprises Customers who purchase continued to operate as long as they will provide businesses a competitive advantage . Along with globalization and liberalization of markets is quite different alternatives are available for customers. Customer, it will be selective while choosing among alternatives . Businesses in the electoral process, ensuring customer satisfaction and loyalty will exhibit in the creation of various alternative approaches. Under current conditions of competition in terms of businesses is their ability to stand. With this prepared in light of basic needs, civil air transport sector includes a review of studies aimed at achieving internal and external customer satisfaction. The sector providing services in the TGS Ground Services, Inc.’s Customer understanding of customer satisfaction that is created within the framework of the recommendations by determining the deficiencies in accordance with policies developed in this context.

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