International Journal of Research in Business and Social Science
Yazarlar: Burcu Hacioglu
Konular:
Anahtar Kelimeler:Emotions Emotional Intelligence Courtesy Efficiency
Özet: Emotion as the main motive underlying the human behaviors is a concept that has been researched by many disciplines in the social sciences. Deriving from behavioral studies on emotions, Emotional Intelligence as a critical concept in organizational behavior studies is attached to the assestment of employee motivation and performance drivers. In this study, a theoretical framework for the emotional intelligence in workplace has been assessed. The major contribution of the concept in competitive business strategies from managerial scope has been evaluated.